Terms & Conditions

Acceptance and changes

BIGBEST may at its sole discretion amend, modify, update or entirely replace this agreement at any time. Your use of this website after any such change constitutes your acceptance of it. If any clause is held invalid, void or unenforceable, it is severable and does not affect the validity of the remaining clauses, which continue in full force.

What we mean

• Agreement means these Terms and Conditions, including any later amendment or supplement.
• Website means www.bigbest.in, owned and operated by the Company.
• Affiliate means any entity which controls, is controlled by, or is under common control of the Company.
• Customer / User / You means any buyer, whether an individual or a legal entity, who is a registered user or otherwise places an order on the Website.
• Company / BIGBEST means BIGBEST INFOTECH PRIVATE LIMITED, incorporated under the laws of India, and includes its Affiliates.
• Product(s) means the goods and services displayed on the Website and offered for sale by BIGBEST.

Using the BIGBEST wallet

Your BIGBEST wallet holds store credit — from refunds, cancellations and promotions. Think of it as an online piggy bank you can spend on any future order. Wallet credit cannot be bought or sold.

Online purchases

This Website is a platform on which users enter into a sale and purchase transaction for Products. Your agreement with BIGBEST is subject to the following:

• You certify that you are at least 18 years of age, or have the consent of a parent or legal guardian.
• These terms supersede all previous representations, understandings or agreements, and prevail over any conflicting terms in an order you submit.
• By becoming a customer you agree to be bound by these Terms and our Privacy Policy.
• All prices, unless indicated otherwise, are in Indian Rupees.

By indicating acceptance to purchase a Product, you are obliged to complete the transaction, so please do not indicate acceptance unless you intend to buy.

Any order placed for a Product listed at an incorrect price may be cancelled, regardless of whether the order was confirmed or payment taken; where payment has been taken, it is refunded in full.

In a card transaction you must use your own card. BIGBEST is not liable for card fraud; the liability for fraudulent use rests with the user.

Where non-delivery occurs because of a mistake on your part — for example a wrong name or shipping address — any extra cost of re-delivery is payable by you.

Payment confirmation can take 24 to 48 hours while transactions are screened for fraud. Order processing and delivery timelines start from the day payment is confirmed.

BIGBEST is not liable for delay or non-delivery caused by a force majeure event, including flood, fire, war, acts of God, or any cause beyond our reasonable control.

Shipping and delivery

Orders have different shipping timelines. Most products are shipped within 48 hours. Products that must be collected from a customer before shipping may take up to 4 business days. Partial delivery of an order must be reported within 7 days of receipt.

Cancellations

We aim to help customers wherever possible and keep a liberal cancellation policy. You can cancel an order before it has been dispatched, directly from Your Orders. Once an order has been handed to the courier it can no longer be cancelled, and should be handled as a return instead. Where we receive a cancellation before the order is processed, the full amount is refunded.

Some orders may be refused or cancelled at our discretion — for example where a product is listed at an incorrect price, or where additional verification is needed and cannot be completed. We will contact you if any part of your order is cancelled.

Returns, replacements and refunds

Full details are set out in our Return & Refund Policy. In summary: most items can be returned within 2 days of delivery, we arrange a doorstep pickup at no cost to you, and refunds are credited to your BIGBEST wallet once the item passes a quality check.

Damaged, defective or wrong items must be reported within 48 hours of delivery, with photos of the product. Items returned or exchanged must be unused and in their original condition with all accessories and packaging intact. If a product has been tampered with, or damaged through negligence in use, BIGBEST may reject the return request at its discretion.

Refunds are processed where a product has a functional issue; they are not processed on the basis of personal preference alone. Where a replacement is unavailable, the product is either upgraded or the amount credited to your BIGBEST wallet. For products carrying a manufacturer's warranty, warranty claims should be referred to the manufacturer.

For pre-owned products with known and documented issues disclosed on the listing, those disclosed issues are not grounds for a refund.

Products and warranties

Unless explicitly stated otherwise, Products are subject to the manufacturer's terms for warranty, repair, replacement, service and after-sales support. BIGBEST has no liability for defects in a Product received by the customer beyond the return policy above.

You agree to use our services for lawful purposes only, and to provide authentic and true information. We reserve the right to confirm and validate the information you provide at any time, and to require additional verification before accepting an order.

In the event of non-delivery, our liability is limited to replacement of the product purchased. Our liability on any claim is limited to the cost of the product units in question, excluding delivery and other charges. We may take up to 180 days to investigate a claim, and may approve or reject it at our discretion based on our findings. For claims relating to logistics, we work with our shipping partners and the relevant authorities and extend full co-operation to the investigation.

Disclaimers

We are under no liability in respect of any loss or damage arising directly or indirectly from the decline of authorisation for any transaction.

Pricing. Pricing shown on the Website may, due to a technical issue, typographical error or incorrect product information published by a seller or by us, be reflected incorrectly. In such cases we may cancel the affected order and refund any amount paid.

Warranties.This Website and all materials, products and services included on it are provided on an "as is" basis. We do not warrant that the Website will be constantly available or available at all, or that the information on it is complete, true, accurate or non-misleading.

Intellectual property

The BIGBEST name, logo and all related product and service names, design marks and slogans are trademarks or service marks of BIGBEST INFOTECH PRIVATE LIMITED. All rights, including copyright, in this Website are owned by or licensed to BIGBEST.

We expressly reserve all intellectual property rights in the text, programs, products, processes, technology, content and other materials appearing on this Website. No right, title or interest in any downloaded material is transferred to you as a result of downloading or copying. You may not reproduce, publish, distribute or commercially exploit any of it without our written permission.

Dispute resolution and governing law

These Terms are governed in all respects by the laws of India, and you agree to submit to the exclusive jurisdiction of the courts in Delhi.

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision. If a court of competent jurisdiction holds any provision invalid or unenforceable, the remaining provisions remain in full force. The section headings are for reference only and do not affect interpretation.

Contact

If you have any queries regarding these Terms, contact BIGBEST INFOTECH PRIVATE LIMITED (CIN U52335DL2016PTC291413) at [email protected] or +91 98113 07911. Registered office: E2/282, Prem Nagar-3, Kirari, Delhi 110086, India. Customer support is available 10:00 AM to 6:30 PM.