Return & Refund

Return window

You can raise a return request within 2 days of delivery for most items. Open the order under Your Orders, choose the item and a reason, and submit the request. Some products are marked non-returnable — such as certain personal-care, innerwear and made-to-order items — so please check the product page before you buy.

Condition of returned items

Send it back the way it came — unused, with the box, MRP tag, warranty card, manuals, any freebies and all accessories still in place. If your order arrives damaged, faulty or is simply the wrong item, tell us within 48 hours and add a couple of photos; we will sort it out quickly.

Pickup & quality check

Once your request is approved, we arrange a doorstep pickup through our logistics partner at no cost to you — there is no need to self-ship. Returned items pass a quick quality check, confirming they meet the conditions above, before your refund or replacement is processed. This normally takes 2–3 working days from the time the item reaches our warehouse.

Refunds

After the item passes the quality check, your refund is credited to your BIGBEST wallet. It lands immediately once the check clears — there is no waiting on a bank or card cycle — and you can spend it on any future order or withdraw it to your own account.

This applies to prepaid and Cash on Delivery orders alike.

Original shipping charges are not refundable.

Replacements

Prefer a replacement instead of a refund? Where stock is available, we send a free replacement of the same item once the returned product passes its quality check. Replacements usually begin dispatch within 3–5 days of approval.

Exchanges for wrong or faulty items

If you receive a wrong or faulty product, you may request an exchange within 2 days of receiving your shipment. To qualify, the product must be in its original condition and original packaging, and must be free of liquid damage.

Cancellations

You can cancel an order before it is shipped, directly from Your Orders. If a prepaid order is cancelled before dispatch, the full amount is refunded to your BIGBEST wallet.

Where to send returns

Approved returns are collected from you. If you are ever asked to send something yourself, the address is BIGBEST, E2/62/1/A, Gali No. 10-11, Prem Nagar III, Kirari, Delhi 110086, India.

Need help?

For any return, replacement or refund query, contact our support team on live chat, email [email protected] with your order number, or call +91 98113 07911.