Privacy Policy

Personally identifiable information

We collect personally identifiable information — including email addresses, names and phone numbers — when you set up an account. You can browse parts of the site without registering, but certain activities, such as placing an order, do require registration.

The information requested is specific to the service you need. What you supply enables us to improve the site, provide a more user-friendly experience, fulfil your orders, and contact you about them.

Cookies and tracking

To customise your experience, we store cookies or similar electronic tools on your device. A cookie is a small text file that helps us recognise you and remember your preferences between visits.

We may also use third-party advertising companies to display advertisements. As part of their service they may place separate cookies on your device, over which we have no access or control.

If you are using a public computer, we strongly recommend closing the browser window after your session to prevent misuse.

We include links to other websites. Those sites are governed by their own privacy policies, which are beyond our control. Once you leave our servers, the use of any information you provide is governed by the policy of the site you are visiting.

This website does not respond to "Do Not Track" signals.

Payment information

We do not process or store your card or payment credentials on our servers. All payments are handled by our payment gateway partners, who are responsible for securing that data.

Sharing your information

We may share personal information with our corporate entities and affiliates in order to:

• help detect identity theft;
• detect fraud and other illegal acts;
• prevent abuse of our services;
• facilitate services you request that are provided by more than one entity.

To fulfil your orders we also share what is necessary with sellers, logistics partners and payment processors — typically your name, delivery address and contact number.

We may disclose personal information where required by law, or in the good-faith belief that disclosure is reasonably necessary to respond to subpoenas, court orders or other legal process.

Communication preferences

By default you are opted in to our newsletters and similar communication, including SMS and email. You can opt out at any time from your account settings, or by using the unsubscribe link in any message. Transactional messages about an order you have placed will still be sent, as they are necessary to provide the service.

How long we keep your data

Data is kept for as long as necessary to provide the service you requested, or for the purposes set out in this policy, and for as long as we are required to retain it under applicable law — for example tax and accounting rules covering order records. You can ask us to delete data we no longer need to retain.

How your data is processed

We process your data properly and take appropriate security measures to prevent unauthorised access, disclosure, modification or destruction. Processing is carried out using computers and IT-enabled tools, following organisational procedures and practices related to the purposes described here.

For operational and maintenance purposes, this website and any third-party services it uses may collect files that record interaction with it — system logs — or use other data such as IP addresses for that purpose.

Your rights

You have the right, at any time, to know whether your personal data has been stored, and to consult us about its contents and origin. You may ask us to correct, update or delete it, or to restrict how it is used. Requests should be sent to [email protected].

Any use of cookies or other tracking tools by this website, or by the owners of third-party services it uses, serves to provide the service you request and any other purposes described in this policy. Note that failure to provide certain personal data may make it impossible for us to provide our services.

Changes to this policy

We reserve the right to make changes to this privacy policy at any time by giving notice on this page. We strongly recommend checking it periodically. If you do not accept a change, you should stop using the website and may ask us to remove your personal data.

Governing law

This policy is governed in all respects by the laws of India, and you agree to submit to the exclusive jurisdiction of the courts in Delhi.

Data controller and contact

The data controller is BIGBEST INFOTECH PRIVATE LIMITED (CIN U52335DL2016PTC291413), registered office E2/282, Prem Nagar-3, Kirari, Delhi 110086, India. For any privacy question, email [email protected] or call +91 98113 07911.